Does Raya provide medical advice?

No. Raya handles scheduling, insurance, billing, and administrative questions only. Any symptom or medical questions are immediately routed to clinical staff.

Is patient data secure?

Yes. Teammates.ai is SOC 2 Type II aligned and GDPR compliant. For healthcare, we provide HIPAA-conscious data handling practices. Talk to us about the data handling controls your use case needs.

Can Raya handle prescription refill requests?

Raya collects refill request information (medication name, pharmacy, patient ID) and routes it to the appropriate provider for approval. She doesn't authorize refills.

Which EHR systems does Raya integrate with?

Raya connects via REST APIs and HL7 FHIR standards. Integrations include major EHR systems and custom builds through MCP connectors.

Healthcare

AI Patient Support for Healthcare Providers

Name: Raya - Customer Service AI
Brand: Teammates.ai
Price: 25 USD
Availability: InStock
Author: Teammates.ai

Raya handles patient inquiries 24/7 — appointment scheduling, insurance verification questions, prescription refill requests, and clinic information — freeing staff for clinical work.

0Missed Patient Calls

60%Staff Time Saved

24/7Patient Availability

50+Languages

Hire Raya See Pricing

Free plan included

No credit card required

Deploy in minutes

The Challenge

The Problem & The Solution

The Problem

Healthcare front desks are overwhelmed. Staff toggle between answering phones, scheduling appointments, verifying insurance, and checking in patients. 40% of patient calls go to voicemail because nobody can pick up.

The Solution

Raya acts as your virtual front desk. She answers patient calls and messages 24/7, schedules appointments based on provider availability, answers insurance and billing questions, and handles prescription refill requests. Clinical questions get routed to the appropriate care team.

How It Works

Get Started in 3 Steps

Connect Your Systems

Link your EHR/EMR, scheduling system, and knowledge base. Raya reads appointment slots and clinic information.

Set Clinical Guardrails

Define which questions Raya answers (scheduling, insurance, hours) and which go to clinical staff (symptoms, medical advice).

Raya Handles Patient Calls

Patients reach Raya on phone, chat, or messaging. She handles routine inquiries and routes clinical questions appropriately.

Capabilities

What You Get

Appointment Scheduling

Patients book, reschedule, and cancel appointments through natural conversation. Raya checks provider availability in real-time.

Clinical Routing

Raya never provides medical advice. Symptom-related questions are immediately routed to the appropriate clinical team with context.

Insurance & Billing Help

Raya answers common insurance questions, explains co-pays, and helps patients understand their billing statements.

Multilingual Patient Support

Serve diverse patient populations in 50+ languages. Arabic dialect support is critical for MENA healthcare providers.

AI Teammates

Your Team for This

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Raya

Customer Service AI

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Healthcare

Tools That Power This

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Sara

AI Interviewer

Sara

AI Interviewer

World-class interviews for any role, instantly.

Objective by Design: Scores candidates on 100+ technical and behavioral signals.

Technical & Behavioral Excellence: Screens any role, adaptively, in real-time.

Superhuman Output: Summaries, recordings, and rankings in minutes.

Loved by candidates: 92% rate their experience as excellent.

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Adam

AI Sales & Lead Generation

Adam

AI Sales & Lead Generation

A voice salesperson for your website and your outbound team: guides visitors, qualifies leads, books meetings and runs campaigns you approve.

Website salesperson: answers product questions and shows visitors the right section or page.

Website voice configured for 50+ languages, including Arabic and English.

Inbound and outbound: captures leads, scores their fit and runs approved email and phone campaigns.

CRM-ready: HubSpot sync and lead imports from Salesforce, Pipedrive, Zoho and Apollo.

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Why stop at one? Get all three AI teammates working together to transform your entire operation.

RayaAI Customer Service

24/7 availability across all channels

50+ languages including Arabic dialects

End-to-end issue resolution

Integrates with Zendesk, Salesforce & more

Hire Raya

Meet Raya

Free Plan Available

No credit card required

Deploy in minutes

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