
A chat AI agent is only autonomous if it can use tools like ticketing, CRM, billing, and order systems to complete tasks, document outcomes, and escalate safely. Learn a production reference architecture and a practical 10 transcript checklist to benchmark quality, safety, and ROI.

Most ai conversational agents can talk. Production-grade agents must act safely. Learn the five-step model that separates demos from autonomous support, hiring, and sales outcomes, plus a benchmarking scorecard, security playbook, and build vs buy guidance.