
A practical blueprint to validate an AI chat agent in production using real conversations. Learn test suites, escalation triggers, safety controls, and repeat contact reduction metrics to measure true autonomy across chat, voice, and email.

Most AI chat support fails when customers switch channels, send attachments, or ask long-tail questions. Learn the omnichannel, compliance-first blueprint and ROI model for autonomous AI customer service chat and smart escalation with Teammates.ai Raya.