WhatsApp customer service
Raya seamlessly integrates with your WhatsApp Business API. She doesn't just reply—she processes refunds, modifies Shopify orders, creating Zendesk tickets, and autonomously resolves 85% of inbound WhatsApp tickets globally with zero human touch.
85%
Autonomously Resolved
<2s
Time to Initial Response
24/7
WhatsApp Availability
20+
Arabic Dialects Natively
The problem
Your WhatsApp Business inbox is suffocating your team. Customers expect instant answers at 2 AM, but your queue stretches into the hundreds. Traditional chatbots? They're rigid decision trees that infuriate customers by failing context, and ultimately forcing human escalation anyway.
With Raya
Enter Raya: The ultimate AI Customer Service Employee across WhatsApp, email, phone, live chat, Instagram, Facebook, and Slack. She owns your entire WhatsApp Business pipeline — intercepting inbound messages, detecting the precise intent, checking your external systems via API, and taking direct action. With her proprietary Network of Agents architecture, specialized sub-agents handle complex triage and knowledge lookups in under 2 seconds. Stop building decision trees; hire an AI teammate that resolves tickets end-to-end.
From message to resolution
Follow the launch path from channel connection to a resolved customer case.
Seamlessly authenticate with your Meta Developer account. Raya instantly securely hooks into your WhatsApp Business pipeline, gaining deep access to thread histories and contact data for maximum contextual understanding.
Don't just chat. Connect Shopify, Zendesk, HubSpot, WooCommerce, or any critical internal tool Raya needs. She acts purely on real-time data, modifying records live rather than merely suggesting links.
Go live. Raya immediately processes incoming WhatsApp surges, effortlessly navigating chaotic inputs, typos, and intense customer emotions. She only flags human agents when extreme empathetic intervention or edge-cases demand it.
Designed for the real work
Zero latency. Full native Cloud API integration enabling interactive lists, reply buttons, rich media sharing, and frictionless document retrieval right inside the WhatsApp chat.
Raya leverages deep LLM reasoning to bypass fragile 'If-This-Then-That' decision trees. She parses complex paragraph-long inputs, extracts intent, and updates internal CRM pipelines in a heartbeat.
Raya speaks 20+ intricate regional dialects seamlessly. From Khaleeji and Najdi to Egyptian and Maghrebi. When a customer types in colloquial slang, Raya responds warmly with perfectly mirrored cultural etiquette.
Never trap a customer in AI limbo. Raya recognizes distress markers instantly. She escalates to Zendesk or Intercom silently, feeding human agents the entire context history so the client never repeats themselves.
85%
Autonomously Resolved
<2s
Time to Initial Response
24/7
WhatsApp Availability
Knowledge and confidence
Standard chatbots rely on mechanical 'Press 1 for Returns' menus built on fragile flowchart interfaces. If a user asks a complex question, the bot explodes. Raya utilizes deep Large Language Model architecture paired with strict internal safety guardrails. She interprets messy intent (e.g., 'umm the blue shirt i ordered tuesday but wanna refund it basically') and autonomously navigates your Shopify API to secure the exact return label—with zero human involvement.
Absolutely. Teammates.ai hooks directly into the official Meta Cloud API, unleashing enterprise-level scale without throttles. You maintain ownership of your phone numbers and Meta data, while Raya simply powers the 'brain' answering the inbound webhooks in under 2 seconds.
Yes. The MENA consumer vastly prefers sending voice notes over texting. Raya intercepts voice files sent via WhatsApp, rapidly transcribes them (even those soaked in heavy local colloquialisms or background noise), extracts the core query, and responds flawlessly.
She executes a 'Silent Escape Protocol'. If an issue violates her safety guardrails, demands extreme empathy, or hits unprecedented edge-cases, Raya instantly assigns the conversation ticket to a human employee in Zendesk or Intercom. She hands over a crystal-clear summary of the conversational history, ensuring the human rep doesn't have to ask 'How can I help you today?'
Bring Raya into the work, and give every customer conversation a clear path to completion.
Related solution
Raya and Adam live inside your CRM. Raya resolves support tickets logged in Salesforce and HubSpot. Adam updates deal stages, logs calls, qualifies leads, and moves prospects through your pipeline. Your CRM stops being a database and starts being a revenue engine.
Related solution
Raya answers every call, routes inquiries, schedules appointments, and resolves questions — 24/7, in 50+ languages. When a caller shows buying intent, she hands the full conversation to Adam in under 10 seconds. Your front desk never sleeps, never puts anyone on hold, and never loses a lead.
