A practical stack map of customer support AI tools showing where AI bots, knowledge, routing, QA, and an autonomous agent layer fit together. Includes a procurement-ready scorecard, RFP questions, security checklist, ROI model, and a step-by-step playbook to consolidate tools without sacrificing resolution quality.

A buyer-first taxonomy of AI customer service tools by job-to-be-done, plus a weighted scorecard, 0-30-60-90 rollout plan, and governance checklist. Learn why stacks that only automate chat fail, and how Teammates.ai delivers true end-to-end resolution across chat, email, and voice.